卡尔玛发布新的集装箱码头远程服务
卡尔玛新闻摘要，2021年6月16日
卡尔玛发布新的人工和自动化集装箱码头远程服务。卡尔玛远程服务目前包含三个新的服务内容：卡尔玛维保远程支持、卡尔玛自动化和软件监控以及卡尔玛远程自动化工程师。这3个新项目是对卡尔玛公司自动化客户现有的卡尔玛软件维护和支持（M&S）协议的补充。
高效的集装箱装卸作业需依托先进的系统和解决方案，经验丰富的专业人员，以及不断提升的作业能力。卡尔玛新的远程服务使世界各地的码头运营商能够借鉴卡尔玛资深经验和专业知识，对设备和软件的可用性进行持续优化，并不断提升自身的作业能力。
卡尔玛自动化服务总监Hannu Karp表示：“新的远程服务将为客户带来最佳的车队可使用率和效率，除了满足自动化客户的软件支持需求，我们新的远程服务还为人工跨运车和穿梭机提供监控和远程设备支持，从而为码头运营商提供更全面的解决方案并帮助其更快的处理故障。”
Kalmar, part of Cargotec, introduces new remote services for manual and automated container terminals. The Kalmar Remote Service offering now includes three new services: Kalmar Maintenance Remote Support, Kalmar Automation and Software Monitoring and Kalmar Remote Automation Engineer that complement the current Kalmar Software Maintenance and Support (M&S) agreement available for Kalmar’s automation customers.
Efficient container handling operations rely on state-of-the-art systems and solutions, capable personnel to use them as well as the ability to continuously improve operations. Kalmar’s new remote services enable terminal operators to leverage Kalmar’s in-depth experience and expertise to optimise equipment and software availability and continuously improve their operations, no matter where they are in the world.
Equipment support for manual and automated terminals
Kalmar Maintenance Remote Support is a data-driven service that helps customers optimise equipment availability and reduce downtime of both manual and automated fleets. It helps customers ensure that their fleet performs according to the terminal’s Key Performance Indicators (KPIs). The support covers Shuttle and Straddle Carriers connected to the Kalmar Cloud and it will be extended to automatic stacking cranes, rubber-tyred gantry cranes and rail-mounted gantry cranes in the future. The support will be offered in three levels:
- Periodic Health Checks: monthly reports and servicing recommendations to continuously develop equipment to ensure the efficient running of the equipment.
- Continuous Proactive Monitoring: monthly reports and servicing recommendations plus proactive support from Kalmar experts according to the agreed service level.
- Predictive Support and Monitoring: monthly reports, servicing recommendations, proactive support as well as predictive identification and resolution of equipment issues according to the agreed service level. The predictive part of the offering is in the development phase.
System support for automated terminals
Kalmar Automation and Software Monitoring and Kalmar Remote Automation Engineer are extensions of the Kalmar Software Maintenance and Support (M&S) agreement. By adding new remote engineer and monitoring services to their M&S agreement, customers can gain expert help to ensure smooth day-to-day operations, boost continuous development and enhance the agreed service level (SLA) if needed. These extensions are available for customers with the Kalmar One automation system in use at their terminal.
Kalmar Automation and Software Monitoring continuously monitors the health of the customer’s Kalmar One automation system. It also includes expert analyses on automation system data to spot anomalies and improvement points. Kalmar’s global expert team will get alerts of deviations as well as initiate actions and provide recommendations to solve possible issues according to the agreed service level. This will help customers maximise automation system performance and minimise reaction times in exceptional situations.
Kalmar Remote Automation Engineer enables customers to extend their Kalmar automation services with faster resolution and response times and cover the 1st level end-user support remotely. Kalmar’s team of experts will help customers operate their automation solution, identify issues and provide solutions that ensure increased uptime and operational availability. Kalmar can also assist customers with their optimisation and software quality assurance remotely.
Hannu Karp, Director, Automation Services, Kalmar: “Our new remote services will lend an extra hand, helping customers reach optimal fleet availability and performance. In addition to catering to the software support needs of our automation customers, our new remote services bring faster resolution times and a more holistic approach to terminal operators by providing continuous monitoring and remote equipment support also for manual straddle and shuttle carriers. ”
Further information for the press:
Hannu Karp, Director, Automation Services, Kalmar, hannu.karp@kalmarglobal.com
Maija Eklöf, Vice President, Marketing and Communications, Kalmar, tel. +358 20 777 4096, maija.eklof@kalmarglobal.com
Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com
